Free International School Fee Recovery Service

Tuesday, 1st December 2020 at TBD

The HK Government's newly launched free* Covid-19 Online Dispute Resolution Service that can be used for arranging for international school fee refunds is now up and running. This will expedite your international school fee refund process and can be used from anywhere in the world. Time now to act on those school fee refunds. (*cost is only a nominal HK$200)

It is an often-over-looked fact that parents can get a refund for all international school fees paid to a school while it has closed for nearly all of this year due to the HK
 Government health measures. Not surprisingly the international schools have not been clear on this, and in many instances have been communicating the opposite to parents. 

Additionally, international schools could not charge parents fees for any notice period should parents have decided to not continue with the school while it was closed.

Consequently, the NZ Society is aware that many parents have not obtained the refunds that are due to them. For this reason the NZ Society of HK is providing a free service to assist parents with obtaining their international school fee refunds.

If you are interested in this service, or just interested in knowing more, please email

This free service is provided to NZ Society of HK member families who are:

A. New Zealand & Australian parents of students who attend or attended Australian International School Hong Kong; or

B. New Zealand parents of students who attend or attended other International Schools in Hong Kong.

This free international school fee recovery service includes:

  • Access to the legal opinion provided to the NZ Society of HK by a New Zealand & an Australian lawyer on the liability of international schools where they have charged, and not refunded, school fees for the period that their schools were closed due to the HK Government health measures.
  • Assistance in arranging with the school for a refund.
  • Assistance with utlising the HK Government's newly launched free Covid-19 Online Dispute Resolution Service for arranging for mediation with the school (if necessary).
  • Assistance with straight-forward legal action to recover school fees (at no cost to parents) if necessary.
  • Access to resources and research on the liability of international schools in HK if they charged fees for the period of their closure due to the HK Government health measures, including related applicability of the recent Ombudsman’s Report on International School Fees issued in January 2020.

It is important, from the perspective of obtaining a timely refund, that parents do not pay further fees to the school until their claim with the school has been resolved.

This free service and your ability to obtain a refund applies whether or not you are in Hong Kong, so please do not delay in contacting us to follow up.

Contact us for refund information
If you are interested in this free service, or just interested in knowing more, 
please email
All information provided will be kept entirely confidential, see our Privacy Policy here.

Join the NZ Society of HK
If you are not currently a member and would like to renew or join, this can be done easily online here:

Membership runs for 12 months from the date of subscription payment.

If you are not sure of your current membership status, please email

Membership of the NZ Society of HK is open to anyone with an interest in NZ.


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